Told to shut up when collecting the car so as to not disturb other customers in the warehouse…

I have mixed feelings. Bought a car for mom and Kyle (We buy cars Joburg South) gave the best customer service and support from beginning to end (100%). Come collection day, which I reiterated to Kyle on how important the day is since it’s my mom’s first car and my family is joining us to collect and celebrate. The day went well until it went south. When the key was being handed over, we were told by the apparent Manager Luba Makwela that we are making noise and disturbing other clients who are still browsing at other cars. One thing I can tell you, he spoiled our day and is a bad representative for your company. He infringed on our constitutional right to freedom of expression, which was obviously happiness and excitement. The whole day went South because of this act and I really don’t know if I can recommend we buy cars for people that want to be fully happy on their collection day. I’m still disgusted by Luba Makwela’s behavior that day. What a cancer in your staff, who knows no value of what a customer is. He is arrogant and a narcissistic. He has no qualities of what a leader is. Most deeply, I’m disappointed that another black person would do this to another black family when he knows that we go through hell and back for “small achievements”. Does We buy cars expect it’s customers to kill their excitement for receiving their cars because they have to collect it from a warehouse? This is not the brand that you guys want to portray for a growing business like yours. Honestly. You guys can do better!