This could be YOU

I bought a car from We Buy Cars on 9.11.2023. Three days after taking delivery I lodged a complaint with We Buy Cars that the heater was not working. - Ref No. 48799

My claim is valid and irrefutable. The car was sold with a Dekra Golden Sticker and the report specifically states that: “The functions of heating and ventilation are without detectable defects.”

Over the next 5 ½ months, I sent 11 emails to Vinconique and received 5.

The tactic is to wear you down so that you give up in frustration and Vinconique is expert at this.

Emails are routinely not answered. Any excuse is used to draw out the process until eventually a fallacious reason is given for rejecting the claim – in my case: “The items listed on the quote ******* box) are serviceable, wear and tear items and not mechanical defects, therefore We Buy Cars is not liable to assist you.”

The Consumer Protection Act is of no use as the cost of the repair will be rapidly taken up in lawyers' fees – a route that you will have to take.

All the detailed correspondence pertaining to the above is freely available to anyone who wants to see it.