Think twice before buying from We Buy Cars

I bought a Haval Jolion from their Silver lakes branch at the end of February 2023. I lodged a complaint with the salesperson as the cars manual was missing and the air vents at the back were not working properly. He asked me to send the quote I received from a Haval service centre and that he would give it to the complaints department. Haval informed me that the air vents have been physically broken and the cars warranty would not cover the fixing thereof. They also informed me that a new manual would have to be bought. I received a call a few weeks later (after me constantly following up with the salesperson). The lady that called me said that an email would be sent to me and that I was to resend the quote to that email address. I was also told that a complaints resolution person would contact me. To date I have not received any emails nor calls. The salesperson keeps telling me that someone would contact me. My emails to their complaints department go unanswered. I have been battling since the 3rd of March to get this resolved. I have attached a copy of the quote to this email.

I have now come across a new problem with the vehicle. My battery keeps going flat leaving me stranded twice now with a dead car. I took the vehicle into Haval Benoni and they have informed me that the tracker unit is draining the battery. I contacted WBC silverlakes only to be told that they are trying to get a hold of their own buying department to get hold of the previous owner to find out what tracker was installed so that I can get it disconnected by said company. It has been 24 hours and no response nor resolution. Not even the manager bothers to get back to me. In the meantime, I am unable to go anywhere as I am worried about getting stuck again with a dead battery. Their after sales service is shocking!!