DD
Dumisani D

1 reviews | Active since Mar 2023

18 Aug 2023, 10:49

They only give you a good service when you they want cash. Once you've issues with their products they won't come back to you.

This company is only good when you buy a vehicle from them. When you have a problem with the vehicle you bought from them they'll be nowhere to be found. When you raise a concern they won't help instead they'll keep you and promise to come back to you until Jesus comes.

Right I sold a vehicle to them which was having an engine problem I paid R60000.00 to fix that engine and I sold it back to them without any issues. I explained everything to them but still they ******** me because I was in need of cash urgent. On top of ******** me they continue on charging me R1700.00 for not getting a new licence disk. When I went to Licence department for another vehicle license disc of a vehicle I bought from them. I was told I can't have licence for 1 vehicle as I still have 2 vehicle on the system under my name. I explained to them that I sold the other vehicle back at WeBuyCars and they charged me R1700.00 for not getting a license disc for that vehicle. The consultant said I should pay for all vehicle or else I won't get a new disc for the current vehicle. I was forced to pay for them both. Now I raised a concern at WeBuyCars and the consultant Ashley asked me to submit all proof of payment of which I did that. Since then is no where to be found whenever I call it is either will tell me is still waiting for a feedback or she doesn't respond to me at all. I was expecting to get my refund the very same day but now it is more than 72hrs. No respond at all. I want my R2583.00 back.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply18 Aug 2023, 10:53
Official
Dear Dumisani

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
DD
Dumisani D's update18 Aug 2023, 11:14
Reviewer Update
Hi, I've heard enough with the same response. I just want my money back into my bank account only. I gave you all the proof and my bank account now I don't know why you taking so long to transfer back my money.