They might buy cars, but they provide terrible service....

We wanted to buy a car from them on the 8th of May. After some miscommunication, we went to the branch, driving all the way from Pretoria to Germiston only to find out they were not ready, the car had a service missing, and was not taken for a road-worthy test. Going back there on the 9th, we figured out that it was not missing a service. However, after concluding the deal, I requested that I get a copy of the invoice for tax purposes. I then struggled for more than a week to get them to send me a copy of the invoice and other applicable documents. I notified both the finance person that assisted us, as well as the sales person about this issue. The finance person never rep**** to anything... the sales person kept on making promises. I then told them that I can't be assisted I will log a formal complaint with we buy cars... But no response

After logging a formal complaint - comparing number 59602, and being told on the website they would get back in 72 hours and on the email within 48 hours, the salesperson finally managed to send me the documents... Now for the wait for the registration documents which we unfortunately also opted to get done by them... It is now 11 June, and after numerous follow-ups, we now found that the registration papers and number plates have been sent to some PostNet in Germiston.... And now, the follow-up and waiting and follow-up without proper feedback is probably going to start again, with zero feedback from customer support.