They just don't care

I bought a Ford Fiesta 1 Litre powershift which had a clean Dekra report from WeBuyCars in Durban on 22 November 2021, as we were driving back to Johannesburg barely an hour in the trip the check engine light came on, we went back to the dealership and the mechanic and sales person assured us that this is something minor and the car is safe to be driven to Joburg.

The next day we were told to take it to JAGautotech for repairs, 4 weeks later they misdiagnosed and fitted wrong parts they said my car is ready for collection only for it to fail again as I was driving home, I took the trouble of taking it to Ford at my own cost for diagnostic check and they recommended a new engine, the lady from WeBuyCars complaints said I should take it back to Jagautotech they will fix it, it's been 3 weeks now and they don't know what's the problem and now the lady from complaints is ignoring my calls, messages and emails because I want to cancel this sale as this car was sold to me under false pretenses.

I was not given an alternative car while this one is being fixed because it's taking too long to fix, I am so appalled by the lack of empathy from WeBuyCars, this is no way to treat customers to have your employees ignore customers for an entire week I'm truly shocked.