PD
Phillip D
1 reviews | Active since Nov 2013
18 Mar 2021, 15:18
They don't respond to vehicle enquiries
Over a week I have sent about five enquiry mails to Midstream branch with my Cell number and e-mail address and nobody responds. There is no telephone numb er of the branch so I can't even chat to anyone and I want to buy a car they have in stock!
Helpful (0)
Replies (3)0
Replies (3)
Webuycars.co.za's replyOfficial
18 Mar 2021, 15:30Dear Valued Customer, thank you for bringing your concern to our attention. We are investigating the matter and will be in contact very soon. Kind regards
Webuycars.co.za's reply18 Mar 2021, 15:30
Official
Dear Valued Customer, thank you for bringing your concern to our attention. We are investigating the matter and will be in contact very soon. Kind regards
PD
Phillip D's updateReviewer Update
18 Mar 2021, 15:55Refilwe called me very quickly to resolve the matter and was very pleasant and helpful. I also chatted with Mpho who got a salesperson to contact me immediately. Well done to the customer care team who were quick and efficient. Such a pity that my original online queries weren't answered and that someone in that area is letting the rest of the team down. The customer service team are excellent.
PD
Phillip D's update18 Mar 2021, 15:55
Reviewer Update
Refilwe called me very quickly to resolve the matter and was very pleasant and helpful. I also chatted with Mpho who got a salesperson to contact me immediately. Well done to the customer care team who were quick and efficient. Such a pity that my original online queries weren't answered and that someone in that area is letting the rest of the team down. The customer service team are excellent.
Webuycars.co.za's replyOfficial
18 Mar 2021, 17:15Thank you for your feedback. We continuously try to do better and will certainly focus on ensuring this does not happen again. Wishing you a pleasant vehicle purchase experience hereon out! Kind regards
Webuycars.co.za's reply18 Mar 2021, 17:15
Official
Thank you for your feedback. We continuously try to do better and will certainly focus on ensuring this does not happen again. Wishing you a pleasant vehicle purchase experience hereon out! Kind regards