There will always be a customer more important than you...

I tried to do business with this company on Saturday 25 August 2018 but I was only left frustrated. It is not the place to buy a car if you are someone who is decisive and if you are a cash buyer. On Saturday I went to their Silverlakes branch to view a car - Hyundai Atos Prime. I had already decided on buying the car, then took it for a test drive. Before I took the test drive I was informed there was a customer who had also booked a test drive but they weren’t sure what time this customer would come. On the screen there was a placard for the test drive and this vehicle was not under offer.I asked the salesman if it was under offer and he said no it’s just a test drive that they’d booked. We went for the test drive and I liked the car then asked to buy it. When we were going to the office, the salesperson (Jonas) informed one of his supervisors. I’m not sure of the supervisors name but it was a youngish White man. When they noticed I was serious about buying this car the story changed...I was told this person said they will come at 3pm for a test drive so I will have to wait for them. I waited for about an hour and at 3pm I was told the person wants to apply for finance and they will come on Monday to apply for vehicle financing so by midday on Monday they will be able to tell me if the vehicle (that was NOT under offer) is available or not. They promised to call me on Monday and I don’t know how they are going to do that because they never asked for my phone number.

After this, the white supervisor then immediately wrote some sticker on the wind screen with the name of the client (who is also white) who had promised to come for a test drive (that never occurred at 3pm) and was going to apply for finance that he didn’t know if it was going to be approved or not.

If it was to serve the customer who had come first, this vehicle would have been labeled as Under Offer. This however did not happen. And if they thought this guy was serious about the car, they shouldn’t have led me on because they considered it sold. They only considered it sold after my indicating that I wanted to buy the car cash right there!

My thinking is this is a case of preferential treatment, and the company is not consistent at all in their communications with customers. In addition, I felt like the car had been reserved by the white supervisor (who came and wrote some placard to indicate that the car is reserved in my presence) for their white customer who they had probably promised to get a good car...which would explain why they only made me know that it is under offer when I intended to buy it right away. It is not the kind of company to deal with when you are someone who knows what they want and are ready to pay for it. There will always be someone more important than you. By the way, it’s not the first time this has happened at the same company at a Silverlakes Branch...I will write that in another review describing the incident.

I will definitely be taking my money elsewhere. That way Life goes on for me and Life goes on for We Sell Cars.