The worst “We buy cars” experience

What can only be described as the worst experience of my live. Having found a car on Thursday at the we buy cars Richmond branch, I was told everything would be done by Friday. Friday came and they said the window needs to be ordered and that it would be ready on Saturday. Saturday morning before leaving to go pickup the car I called to confirm that it will be ready, I was then told that the window still is not ready. This is all acceptable to some degree, but what is to come really takes the cake.

On Monday morning I was called and told that the car will be ready for pickup at 1. I was then picked up and dropped at the Richmond branch. Waiting there for two more hours before the car was brought back from Bosch services in MOntugue gardens. While taking the last test drive I noticed that the window was not correct and that the job was done shoddy. Wires sticking out…I then told them that I would need this to be fixed asap. It is not 5 pm and I’m still there. I get a phone call from my sales guy who when dropping the car at Bosch was told by the owner of Bosch that the window fitted was the wrong model…..Now why was this not checked before leaving the store.

It was it 5;45 pm and the day had been long seeing as I was sitting there for 5 hours with nothing to do. This was now the fourth day that they had wasted where I have made plans and had to cancel and rearrange things. After speaking to the sales manager, who only after insisting on it gave me an apology and the branch manager that very swiftly moved me on the the sales manager was I back in an Uber from them, also only after I insisted that they pay for my travels back.

The sales manager then told me that the car will be done the next day. Tuesday came and Tuesday went. It is now Wednesday afternoon and I’m waiting to be picked up as the car was only now finished at Bosch services and being driven back to the warehouse.

As a returning customer the who vibe when walking in the store with guys thinking they are too cool for school on two wheeled robots speeking to customers while standing on these things not getting down and an environment where the small sales don’t seem to matter has left me with a real feeling of bitterness in a time that being a returning customer should have been a pleasant experience. This combined with lying workshops that placed the wrong model windshield knowingly and tried to get away with it. The idea of doing quick deals and banking on you not to look is the feeling that I now have gotten from this.

If it wasn’t such a nice car and exactly what I was looking for I would have canceled the deal 3 days ago already. But this is def not one that I will ever do again for myself or any other family member of mine.

The sales manager after insisting that I get a full tank of petrol seemed to agree… let’s wait and see if I at least get that for this hellish experience….

O wait they just called to tell me that the rain sensor is wrong as well looks like it’s not happening today…