The Worst Sales Experience!

The worst experience ever!

I bought a Car on the 28th of November 2023, Dekra Gold Status. No issues whatsoever on the report - vehicle was “mint”

WBC Springfield stalled me for 2 whole weeks to collect my car, as it had oil leak which the branch been trying to sort out. My sales executive Theo Reddy, the worst sales rep I have ever come across - no communication from him, not returning calls/text.

Upon collection, the vehicle failed roadworthy test due to oil leak - the vehicle then broke down dead there after (engine and gearbox failure).

The manager, James Nkomo initiated a cancellation process which was not communicated to me! I called several times, waited for 2 weeks only to be told they cancelled the deal for refund.

The Worst Part: A whole branch full of cars failed to offer me another car the least, source a car from other branches!

It’s the 2nd January 2024, I have not been refunded till date! From one bad experience to another, Shirley who has my case NEVER returns my calls through call center - I have been trying to follow up for two weeks now with no help, no email reply and still not refunded!!!!