KM
Karabelo M

1 reviews | Active since Feb 2023

08 Jul 2024, 15:19

The worst company and agent ever! Horrific service and no integrity at all!

I bought a car that had a Platinum Dekra report that said the clutch is in "very good condition" and that "no deficiencies were detected during the road test". The very day I drove the car out of the dealership, I got stuck 3 times and almost caused car accidents due to the clutch falling in and staying stuck - making it impossible to change gears. I contacted the contact center and was told to send a picture of the odometer along with a quote for the repair. I sent through the requested immediately after the call and was told approval would take 48 - 72 hours. 72 hours passed with absolutely no communication, no response to my emails and constantly being told that my case agent Amarah is on a call and will get back to me. I called over 6 times on different days and was met with the same response and was never called back. Called again today and was told the same thing "we'll get her to call you back and of course she still hasn't. I was sold a car that I can't drive, and I'm being ignored, delayed and given the runaround while I'm stranded and immobile. Don't waste your time and money with WeBuyCars - they provide false reports then proceed to make you chase them to correct their dishonesty. They have absolutely no integrity, remorse or respect for their clients.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply08 Jul 2024, 16:01
Official
Dear Karabelo

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards