The staff were friendly, but poor communication between departments caused repeated delays and frustration

The staff were friendly, but poor communication between departments caused repeated delays and frustration. The vehicle failed roadworthy tests three times because required work was done in parts instead of all at once, forcing multiple returns. At delivery, I was told only an ID was needed, but later was asked for the RC1 and a paid-up letter, causing further delays. The trade-in value was suddenly reduced due to internal miscommunication, and a surprise R1500 fee for personalised plates was added. After waiting over an hour for management to resolve issues, the rushed handover happened in the dark. The dealership also left the old number plates on the car, and I had to fetch temporary and permanent plates myself, facing more miscommunication and inconvenience. Overall, friendly staff but very poor coordination.