The first salesman gave me poor service and didn't get back to me

The first salesman gave me poor service and didn't get back to me. The manager appointed a new salesman who was most helpful and attentive. Elmar followed up and responded promptly. However Webuycars support to him was poor. The car had to be sent back to be washed properly and came back still poorly cleaned and that presented badly. I had no more time to wait for a third attempt at doing a proper cleaning job. Lastly the final paperwork took forever as the WBC software system had somehow used my wife's details and the system blocked the printouts. My wife's details was never submitted in this transaction but the system somehow dug it up from a previous transaction about three years ago. So I rate 4 stars because I am satisfied with the car and the result but the process was poor from a client perspective.