The Dome - ****** and poor management. ZWELI and Facebook team

I was browsing vehicles roughly 2 months ago in this branch and as we all know they leave some cars unlocked.

The vehicle I sat in was a BMW X4 of which a staff member of this branch went out of his way to ask me to put the radio off (this vehicle had the harman kardon sound which i was testing) - saying "do you mind?" When I said yes I do mind he rolled his eyes and walked away.

I then logged a complaint on Facebook because why are you asking your (POTENTIAL) customers to put the radio off on a car that YOU guys leave open.

An apparent "Sales manager" named ZWELI then phoned me a few days later asking which vehicle i was in which annoyed me because I gave it to the Facebook team via DM - the exact vehicle and time and place I was there.

He then said he will investigate and come back. It is now 31 December 2025 and to date no feedback. Nothing - the facebook team even ignores me when I follow up. Furthermore the staff member was white and when I saw other white people do the same thing (testing functionality of the car they leave open) he and the staff said nothing. I believe based on this this is ****** as they don't treat "brown" people the same as white people furthermore it is despicable that they do not even bother closing out with a customer, ignore a POTENTIAL customer. Empty promises. Instead of asking your potential clients to put radios off, why not focus your attention on making sales and your targets? You guys could have made a sale but no you rather focusing on upsetting the customer in the experience. Lock your cars. Put a sign up saying customers aren't allowed to do ABC. Then you avoid issues like this. The whole experience put me off from the brand as a whole from the staff member, social media team and the manager ZWELI.

How can you make empty promises to a customer as a MANAGER?

If you are a person of color, rather stay away from this branch as they pick and choose who they treat with respect - you failed as a brand and as a company and treat your customers and POTENTIAL clients terribly that is why you guys are in the news for wrong reasons - You as a business will not even respond to this matter.