1 reviews | Active since Dec 2010
Terrible WeBuyCars Deal Cancellation / Refund process !!
We purchased a vehicle with a "clean" Dekra report, Gold status. On our way home the Engine light came on. We reported it and WeBuyCars requested us to get an independent assessment done to determine the fault. 3 Pages of Fault codes were found. Then we were requested to get a Quote for Repairs. WeBuyCars take no ownership for all this work. Buyer has to do all the homework, sit without a car and provide evidence. Delay, Delay, Delay. After confirming repair cost R405k for a vehicle purchased at R290k, WeBuyCars offered to cancel the deal. We took the vehicle back and supp**** all the evidence / supporting documents for refund. But yet no refund. Delay, delay, delay. You have a case number and 1 person to talk to. Getting blocked all the way to try and escalate the issue. Impossible.!!! No alternative numbers. Even Reception refuse to put your call through to the next level. Delay Delay Delay, one excuse after the other. No commitments kept. Be very carefull to buy a vehicle at WeBuyCars. Cancellation process is terrible. We are without a car for weeks and battle to get our money back to buy another car. Worst company ever to do business with. Worst after sales service and terrible customer complaints process. Delay tactics and games being played to delay refunds. Quick to buy your car / pay for the vehicle but terrible to take ownership of issues and refund.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing your concern to our attention.
This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed.
Regards
Thank you for bringing your concern to our attention.
This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed.
Regards
