Terrible service by Webuycars

My wife enquired About a vehicle on we be cars on 5 December 2022. She noted that it will be a trade in and a guy from We buy cars in the area immediately made contact and provided excellent service. Then a lady contacted my wife regarding the car she is interested in and advised what documents would be needed. My wife supp**** everything as requested. And that is when the wheels came of.

No feedback was given. My wife tried to contact the person from we buy cars on the number she supp****, but no one answered. She sent a mail requesting feedback and still no response.

I got involved and sent a mail to customer care as well as the initial contact. This lady came back with a short mail saying that she needed more stuff.

When I asked why this is taking so long and why more requirements and whe no communication I was suddenly informed about the Popi act. Even though I did not inquire about any personal information or financial information. My wife is also included in every mail I have sent. It is ridiculous how the popi act is used as an excuse not to provide answers for bad service.

Another lady got involved, but still no answer on the application or the questions regarding the vehicle.

I have all the mails where I requested that one of these ladies contact us just after one, because then my wife and I would be together and we can sort this out. No one contacted even though they said they tried. No missed calls or messages.

In the Initial email my wife was advised that she could pay a R5000 holding deposit to reserve the vehicle. Why is this? Because it takes them weeks to give feedback.

The general feeling from these two ladies is that they are unwilling to assist, unable to communicate and then they hide behind the popi act if pressured about the inability to provide proper service or feedback.