Terrible service as a first time car buyer !

Absolutely shocking experience using we buy cars at the dome ! From the very first interaction that I had with this branch I have been left with a bad taste in my mouth. I paid a reserve fee on a vehicle, only to be told when I went in to the dome that it wasn't reserved. I had to do the process again. I was told that I could only get the car on the next Monday (I went on a Saturday ) due to the roadworthy test being expired. The following Tuesday I go, take the car on a test drive and as I'm about to sign papers I get told, no, I can only take it on Wednesday because the car failed the roadworthy test due to the windscreen wipers needing to be replaced, come tomorrow. I go in the following day, only to be told that the car failed again due to something in the engine being cracked. ( All this time I was being told that the car is ready and I can collect it, but when I get to the branch it's a different story...)

Long story short, my sales rep Lelo helped me find a car that was ready to go. I was told that the issue with the car is that it's due for a service and if I take it to get serviced within 30 days of purchasing it as well as include the service plan onto my payments that the service will be payed for. I take it into the service place today and they tell me no, my service policy is on hold (it should have been active from the 30th of October when I bought the car ) and that we buy cars possibly won't pay for everything. Which Ford agreed that they should as I was sold a car that was due for a major service.

I've been on the phone for hours with different reps and no one can give me any answers. I keep getting put on hold or transferred to someone who can help me, but they can't. I want to know if my service is going to be paid for as I was promised.

If this is not resolved I will personally never recommend we buy cars to anyone! This has been a completely stressful and frustrating time as a first time vehicle buyer.