WvdM
Werner van der Merwe

1 reviews | Active since Aug 2020

20 Dec 2024, 13:36

Terrible Service and Faulty Vehicle from We Buy Cars

I purchased a vehicle from We Buy Cars, and my experience has been absolutely dreadful. The car has been nothing but problems, and the customer service has been appalling.

Horrible Customer Service: The assigned representative has been completely unresponsive. She assured me that the refund would be processed promptly, yet I’m still waiting—three weeks after my complaint was logged. Emails and phone calls have gone unanswered.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply21 Dec 2024, 11:41
Official
Dear Werner

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards