Terrible service

Mluleki. This guy is truly irresponsible and lazy and completely unprofessional and careless.

I purchased the vehicle from the WeBuyCars Dome branch. Within just three days of purchase, the car broke down, and I requested repairs. Naturally, there was absolutely no mention of this issue in any report prior to the purchase, and they sold us the car claiming that the roadworthy certificate was already completed. Since we had a warranty, all they needed to do was immediately proceed with the repairs, but they failed to carry them out for more than five days. During that time, yet another problem occurred with the vehicle.

Concluding that they sold us a vehicle that was fundamentally unsafe to drive, I requested a refund. It seemed like the refund process was finally moving forward, but they began dragging their feet, constantly delaying it and putting off my refund with an extremely unfaithful and unprofessional attitude.

He promised to get back to us about returning the car and issuing a refund, but he broke his promise entirely. On top of that, he wasted so much time arguing with the other workshop without even checking the facts properly.

The other workshop definitely sent multiple emails with the files attached to Mluleki several times, and they even shared those exact emails with us and we already checked. Yet, Mluleki is the only one lying and claiming he didn't receive them.

This perfectly explains why WeBuyCars is rated 2.1 stars.

I intend to send direct messages to all ten board members of WeBuyCars via their LinkedIn profiles. Do not even think about copy-pasting your standard template response telling me to fill out the online form at https://www.webuycars.co.za/customer-care. We raised this issue back on May 28th and are still waiting for a resolution. *We are saving all call recordings, email histories, and messages. *case no : 143265