Terrible service

We went on Wednesday 1 June 2022 11:30 to collect a car we paid for in cash on Monday. The collections desk phoned for a salesperson to attend to us but after 30 minutes we were still waiting. Eventually the desk lady asked us to follow her and walked down with the papers. Only then someone got the keys and within 5 minutes we were driving out in the car. Why could that not have been done first time? Also no ribbon, chocolate, photo or anything to make my wife feel special.

When I took the car for roadworthy on 15 June Dekra advised me there should have been a voucher for the test. This was also not mentioned to us when we paid for the car. I paid for the roadworthy myself and then contacted webuycars querying this. They acknowledged their error and promised to refund me. I submitted all the requested documents and nothing happened for two weeks. We then drove the 20 km there on the 2nd of July and spent nearly an hour finding someone who promised to fix it in the following week. It's been another 2 weeks now, and still nothing!