1 reviews | Active since Jan 2019
Terrible experience at WE BUY CARS durban branch.
I have just had a horrible experience at WE BUY CARS - Durban branch.
I needed a run-around car for personal use, to take me to work and back.
I explained this to the sales person on numerous occasions. I don't have a licence and my dad was going to be driving me to work.
They sold me the car, a 2000 Uno Mia 1.1, for R29000 cash, which had multiple issues once I received it on Monday 21 January 2019.
The car switches off whilst in motion, indicators do not work, it slips out of third gear often and there was smoke coming out of the exhaust.
None of these faults were pointed out to me before purchase.
When I called We Buy Cars to return the vehicle as per the CPA clause on non-disclosure of defects of second hand cars, I was told the car was sold to me as a wholesaler and as such the CPA doesn't apply.
This was a blatantly sneaky move to ensure the CPA is bypassed.
At no point was this wholesale option explained to me, neither did I hint at reselling the vehicle or that I am a car dealer.
They were fully aware this car was meant to take me to work and back.
They're now insisting that trade-in is the only option even thought their sales person was ********* with regards to the paperwork, taking advantage of my lack of knowledge on the subject.
The car has been parked off for 2 days as it is not safe for travel to and from work.
I have received little assistance from We Buy Cars and no explanation has been put forward as to why I was marked as a wholesaler/ car dealer.
This is a shocking situation to be in and I wonder how many clients We Buy Cars does this to.
We will revert back with feedback as soon as possible.
Regards,
We will revert back with feedback as soon as possible.
Regards,
Kindly find that our Durban Branch has been trying to get in touch with you with no success. They have also sent an sms to the number we have for you to request a time that you are available.
Would you please be able to advise on a date and time that would suit you for them to contact you?
Regards,
Kindly find that our Durban Branch has been trying to get in touch with you with no success. They have also sent an sms to the number we have for you to request a time that you are available.
Would you please be able to advise on a date and time that would suit you for them to contact you?
Regards,
As previously advised, our Durban Branch has been trying to reach you on your contact number ending on 8165 numerous times without success. Do you have an alternative contact number we can contact you on?
Regards,
As previously advised, our Durban Branch has been trying to reach you on your contact number ending on 8165 numerous times without success. Do you have an alternative contact number we can contact you on?
Regards,
