Terrible experience

we recently purchased a vehicle at we buy cars that has a platinum Dekla report (full-service history and no pre-existing issues) . Additionally, the consultant sold us a comprehensive services plan, wear and tear plan and warranty plans. So in our minds we are covered. However, not long after having the vehicle, a maintenance warning lights appeared on the vehicle so we decided to take the vehicle into BMW for a check-up. After inspection, various wear and tear items not disclosed on the dekla report was picked up by BMW. Additionally, when we submitted a claim on our warranty and wear and tear plans, we were not covered as the consultant at webuycars sold as a basic plan after we have in writing requesting for a comprehensive plan. The first quote by BMW amounted to R20 034 regarding the issues not disclosed on the dekla report which webycars has settled, the second quote from BMW is R11 655 which is still up for dispute as webuycars . My patience has now run up as we have been back on forth with them for over a month. Additionally, we tried to enquire about purchasing warranty with BMW but they have advised that they can't give us any plans at BMW as their system has picked up that our vehicle has been in an accident in KZN and wasn't repaired from one of BMWs preferred panel shops. This was not disclosed to us prior to us purchasing the vehicle, and the vehicle was sold as platinum report. We have enough evidence to lay a formal dispute, 1) misleading disclosure in the dekla report 2) wrong services , Maintenace and warranty policies sold 3) vehicle advertised as platinum but has so many undisclosed issues....4) Additionally BMW picked up the vehicle has been in an accident as per their records, as a result BMW cant quote us on a warranty on their side....I tried to follow webuy cars internal complaints process and have ticket numbers: 76994 and 78848 logged with them. However, this dispute is taking long to resolve and now I am forced to go to the Ombudsman as they internal process doesn't seem to work. The manager is giving me the run around escalations are pointless. All I asked is be placed in the correct position, I shouldn't go out of pocket due to false advertising on the dekla reports and *********** consultants selling the incorrect services and warranty plans. I have requested for a full refund of my various plans and for webuycars to fix the issues not disclosed on the platinum dekla report.

Webycars actions is in violation of the CPA and has put me and my family in a negativity possession...I am now forced to follow a legal process which is another inconvenience, but I will push on as I think I have a strong case.