Terrible experience!

Looking for a car in Durban, we were advised to go to We Buy Cars in Springfield. The salesmen there did their best to help us and sell one of their cars and they did. This was on 9 January 2025 and this is where the good story ends. We are now 20 May 2025, so more than 4 months later and we are still waiting on our official documents. The salesguy Dale did nothing correct after the sale and when there finally was a manager coming into the whole deal in April (Alex), we thought we were going somewhere. Allthough the car was bought in Springfield, Durban. WBC sent the documents to Centurion, then to Nelspruit and then to Centurion again. We had to go to Dekra twice!! because WBC didn't have the licence disk on time. After the first Dekra visit, the documents were sent to ... Centurion again! At this moment in time, Alex the manager to the rescue is not responding to my messages and calls anymore. We've got 5 email addresses and not a single one is replying to the mails anymore. This has been a terrible way to handle a client and they won't be seeing me at WBC ever again (after I may finally receive the documents off course ...).