Terrible Customer Service Received from Brackenfell Branch !!

I was approved for the Chev Captiva 2.4 LT Auto at the banks and app**** for finance because of the Dekra report and what faults there were. He said I would have it by Wednesday the latest and he was taking it to Dekra again for a full report. I was confused as the website states Dekra FULL REPORT SUMMARY ..... How can it go for Dekra gain ?? So now the sales guy Imran at Brackenfell branch said he has a situation with another client and just passed me on to Marcon his senior I was told. I called Marcon and his phone was off... I drove to the branch and stood by reception for over 15 min waiting until she called his cellphone and passed the phone to me. Marcon had no idea who I was and what I called for which is very unprofessional .... He now told me that the CV joints were damaged and needed to be replaced, but the steering noise as the Dekra report states on their website is not a concern it is the CV's ?? False reports then ??

Now the Dekra has changed and the price also at my expense ? I do NOT want to damage my credit score by applying for finance the whole time and this impacts me negatively .. Marcon said he would assist by sending the info to me by end of day today 6 pm and to no avail …. Still waiting for the documents to sign off .....

In short they made me wait for 15 min like a fool,no one was on site, the Dekra has changed and the deal also, the ETA frustrates me and the very poor customer service I received ( HORRIFIC !!! ) I want the vehicle less all this other hassles and changes if possible ? Why does it have 2 DIFFERENT reports from the same company ? What is going on ?

It would help your customers feel more at ease if your *********** staff could learn customer relations ... A phone call goes a long way and if you say you will call or send a mail then DO IT !!! Pathetic service really ..