Terrible Customer Service and No Accountability

WeBuycars hates to provide reasonable customer service - or so it would seem from our experience. We have been assigned a customer service agent named Meghan Springer who seem to hate her job, she ignores all our emails and calls. We have been cooperative and patient and provided all the necessary information to Megan Springer as the agent assigned to our case, yet she makes a point in ignoring us - it is 3 days since we are trying to reach her - several times a day.

Where is her line manager? Where is the brand ambassador? What values governs WeBuyCars as it is not linked to their customers who is the bread and butter to their business.

It is disheartening to find that a business like WeBuyCars does not live up to the promise they make to their clients. We bought a Ford Kuga2015 model from them in 2022 and the car has spent 4 months in a service centre since we bought it.