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Abubakr P

1 reviews | Active since Jun 2020

13 Mar 2025, 11:41

Terrible customer service !

For now - they get a 1 star review.

I purchased a vehicle in cash from their Brackenfell branch on the 3rd of March. I am not yet going to disclose the issues as I would like to give them the opportunity to work with me towards a resolution. I emailed them on the 3rd of March - I was asked to send a pic of mileage and a quotation of repairs. Their lack of urgency and disinterest in the customer service department has to be the worst I've ever experienced ! it's been over a week , I have provided everything they asked for but when I call? sir please send case ref (already did!) sir please send pic of mileage (already did!) sir you did not send quote for repairs (yes I did !) oh yes sir I see it now I will escalate.

It's as if they doing you favor and they sound like they being held at gunpoint or like they've just woken up from hibernation !!! Can someone please with some competence call me back and just help me for gods sake! Here is my ref number - 87010

0
Replies (3)
Webuycars.co.za
Webuycars.co.za's reply13 Mar 2025, 11:46
Official
Dear Abubakr,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
AP
Abubakr P's update13 Mar 2025, 17:20
Reviewer Update
We buy cars rep**** - basically they said that the dekra is not dependable , they blamed the age and mileage of the vehicle stating wear and tear - so basically when they tested everything was okay but when I drove home (20 kms) I caused wear and tear so therefore the will not be held liable or responsible in anyway. They say that I agreed to all terms and conditions and basically shared with me the signed invoices etc. So I magically predicted that the car will break down when I got own and still decided on it's purchase . PEOPLE BEWARE AND STAY AWAY FROM WE WEBUY CARS - AS A CUSTOMER MYSELF HAVING PURCHASED OVER 5 VEHICLES OVER THE YEARS !!! TEHY CARE NOTJING ABOUT THEIR CUSTOMERS AND ONCE THEY HAVE YOUR MONEY? FORGET ABOUT !!!

I will obviously be taking this further - they think they can bully the little people ! in the meantime , I will fix their *** seeing as they have no interest in wanting to help.
AP
Abubakr P's update24 Mar 2025, 16:50
Reviewer Update
Angelina in the customer service department is just horrible at her job - cannot answer a call , cannot reply to numerous emails just leaves you in the dark. I spent over 20 minutes on the line and no one can help , been refused to speak to a team manager also - Adriaan Steph**** Scheepers van der Walt & Dirk Jacobus Floris van der Walt it's service like this that will start to see your companies downfall!