Terrible costumer service.

Very disappointed in the service of the Riverhorse valley branch. I’ve never in my life had to deal with such incompetence.

My fiancé bought a car through auction on Saturday the 6th of July. After a two day lengthy process of trying to sign papers to recieve the car, we were met with such heavy complications. First and foremost the car was advertised as an A rated vehicle, platinum I think it said. Only to be told on the day of trying to collect the car that it didn’t pass the COR. Faulty breaks that needed to be fixed (so not very platinum) After which she was left without a vehicle for the entire weekend. We were okay with this as we wanted the car the come in good condition. We were told the car would be ready by Monday at 2pm (or rather that we wanted to be ready at that time) zero communication was made to my fiancé unless we called them. (Terrible customer service) After a long wait and terrible communication, the car was delivered to us at 5:30. The gentleman driving the car informed us that the company had been waiting for him to return to Durban the whole day so that he could drop it off. If we had known that, we would have made a plan to collect it ourselves instead of waiting an entire day. ( again, terrible communication) nevertheless the car was in our possession and in great condition. No complaints on the car. HOWEVER The day of the auction, an amount of R4000 was paid to solidify a place in the online auction. This amount was then used as part of the deposit for purchasing the car. According to WBC the auction amount was not clearing through the auction and that an additional R4000 needed to be made in order for her to finalise the deposit. Reluctantly she made the extra payment and was told she would be refunded the auction amount on Monday the 8th. It is now Friday the 12th and not so much as a POP has been made to her. We have been calling and emailing back and forth for a week and nothing has been done. The only time the ever speak to her is when either she calls them from my phone or when she contacts the sales agent. This is by far the most ridiculous thing I’ve ever seen. Between the accounting department being unable to do their only job (handling money) and the constant lies of being told someone will call us back, which they never do, and being told that the issue will be resolved and a POP will be sent. I am outraged for my partner. She’s a sweet, kind person who has been taken advantage of due to her soft nature but I will not let this go unnoticed as she spent thousands. Next will be a theft case and then the ombudsman. Sickening.