Terrible company.

Dear WeBuyCars Team and potential customers

I am writing to create awareness to your business practices regarding my recent experiences with your branches in KZN and Nelspruit.

KZN Branch Incident: I purchased a vehicle from your KZN branch, and the car broke down less than 24 hours after the purchase. This was extremely disappointing and inconvenient.

Nelspruit Branch Incident: After returning the first vehicle, I purchased another car from your Nelspruit branch. Unfortunately, this second vehicle broke down within just one hour of purchase. Violation of Consumer Protection Act: According to the Consumer Protection Act, I am entitled to a full refund for faulty vehicles. Instead, I was forced to accept a repaired vehicle, which is against the regulations. Unfulfilled Promises: The operations manager at the Nelspruit branch promised in writing to cover my flight from Johannesburg to Nelspruit. However, not only was this never done, but I was **** to by him in writing and told it's been done but my calls and messages to follow up have been ignored.

Refund Issue: I also have a positive balance of R10,000 in my WeBuyCars profile. Despite submitting all required documents and making multiple attempts to resolve the matter via phone calls and emails, this refund has not been processed for over a month. I am requesting immediate resolution to these issues, including a full refund for my positive balance, reimbur*****t of my flight expenses, and the refund for all the towing and inspection fees that I have paid for the faulty vehicles as I was only offered a 50 percent reimbur*****t for that but the consumer protection act states I am eligible for a full refund. I trust that WeBuyCars will uphold its obligations under the Consumer Protection Act and address these concerns promptly. Please contact me at your earliest convenience to confirm the steps that will be taken to resolve this matter.