Terrible and Rude Customer Service

I went to the Durban branch in Springfield Park

Absolutely shocking service. I asked a salesperson to show me where I can find a certain car, they they pointed and told me the car I am looking for is “somewhere over there”, on a floor of over 200 cars. There was no order with relation to any brand on the car, so I had to walk up and down all the isles.

I then asked a sales manager for help and he said that his salespersons cannot help locate the car because so many cars come in and out of the shop that even they don’t know where the car is. I asked why they don’t have some sort of system in place and he then got rude and told me that he doesn’t go into my place of work and tell me how to do things and that he’s not the owner anyways so he can’t do anything about it.

Terrible experience with rude staff. Never mind the fact that there was loud music playing over the speakers that I couldn’t hear what the person next to me was saying - it was like being in a night club.