RC
Raphaël Ceillier

1 reviews | Active since Aug 2021

24 Aug 2021, 15:35

Terrible after-sales service and car failure!!

I recently bought a car from the Brackenfell branch and a week after the purchase the engine head gasket blew and the whole engine seized while i was driving, i didn't even have time to change the ownership. I have been trying to get in contact with Webuycars customer care but no response and i have been to the branch again personally, and still noone has contacted me.

I have just got feedback from the official garage that examined my engine that the motor is condemned and that there is no way to fix it. The quote for a replacement engine is more than what i bought the car for.

I am shocked by the unprofessionalism and careless attitude that webuycars have towards this. My life was threatened my their incapability to inform me of any mechanical problem with the car that i bought from them and still they don't acknowledge my situation or the danger they put me in.

Would not recommend or support again.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply25 Aug 2021, 08:49
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards