1 reviews | Active since Nov 2023
Super Shady Deal
I have just had the worst experience with We Buy Cars. I bought a car from the We Buy Cars George branch. The day after I bought the car the engine lost power and it started pushing oil out of the oil cap. I raised the concern immediately, that is, within the first 7 days of purchase, that this car had serious problems. The complaints/customer care contacted me and said I have a option to return or repair the car. I said I am open to them fixing it. I took the car to someone who specializes in German cars just to learn it has a blown head gasket, the steering rack needs replacing and the radiator was leaking which is probably what caused the over heating and head gasket to blow in the first place. The quote came to R36 000 - which of co**** We Buy Cars denied. None of the above mentioned catastrophic issues were mentioned in the inspection report. The person helping in this matter, Ronsleigh, has clearly no idea of how a car works or how to interpret a inspection report and tells me I must go to a ombudsman. Ronsleigh who did not return any of the 6 messages requesting a call back to discuss the situation. I mean you have to be joking, this is a clear disregard for the ombudsman's time as it is blatant the fault lies with We Buy Cars. The car had clean coolant in it and the next day the car was showing signs of contamination in the coolant bottle which means the the car was doctored to basically make it down the road. I am not saying We Buy Cars did this, as the previous owner could be at fault, but unfortunately We Buy Cars is responsible and can not shift the blame . I have bought so many cars from We Buy Cars and my family and I still get treated like this. At least offer to return it or swap the car out. This matter is not going away I promise - its disgusting how you treat a loyal customer the car is un-drivable basically a day after ownership and there is no such thing as voets -toets anymore. The matter was raised in the first seven day of ownership. I need the car returned or swapped but there is no ways this is the end. You guys are willing to save some money now and lose way more in potential future earnings which is complete business shortsightedness. I really hope we can resolve this issue In a civil way. The way that this transaction has been handled makes it feel like this is a ***** secondhand car dealer. I would not have even posted this car even after buying this ***** car, if the matter had been handled correctly by We Buy Cars.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
