KR
Karel R

1 reviews | Active since Jan 2012

13 Jul 2022, 08:42

Super Bad After Service

I Purchase my car on 05/06/2022. Not happy about the service i received, Before the purchase of my car I enquire on the website a view times about different cars. The response from the moment you do enquiry the call center does call you back wit in less than a minute that is very impressive then they put you in contact with a sales consultant ...... I am still waiting for some of the consultants to get back to me since date of first enquiry

I went to the branch at the dome, sales consultant was very eager to assist you and get the sale done, I have sell a car and purchased a new car with in 3 hours.

Up until today i still haven't received the Natus Document, I have phoned my sales consultant no answer, they don't return my text or Whatsapp messages at all. I called Head office the number supp**** on the internet. " Yes Sir, your Natus is ready for collection" i went to the dome on Sunday my documentation is no were to be found, No one wants to give me a direct line to follow up with. I eventually got hold of a lady yesterday her response was " Sir i cant seem to pick up your natus any where can i please call you right back and i will give you feedback " to my surprise i haven't received a call back.

I Have already done the road worthy on the car and that is about to expire so now i need to re do the road worthy because " sorry Sir we cant find your documentation any ware" So this is costing me extra money,

It just show you Rather buy a car with a dealership and you will not have any problems,

Very disappointed, I will never buy a car by We buy cars again in my life, after service is not even a 1 star rating worth.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply18 Jul 2022, 12:22
Official
Dear Karel L

Thank you for bringing your concern to our attention.  We apologize for the delay, and we investigate as per our telephone discussion earlier.

We will provide you with feedback as soon as possible.  Kind regards