“Still Waiting for Refund After Being Asked to Pay Twice”.

I am extremely disappointed with the way WeBuyCars has handled my duplicate payment and refund.

On Sunday, 16 August 2026, I paid for my vehicle into WeBuyCars’ FNB account. Because FNB was offline, WeBuyCars could not verify the payment and I was instructed to make a second payment for the same vehicle into their Capitec account. I was assured that the duplicate payment would be refunded within 3–4 working days. However, the salesman only submitted the refund request three days after the transaction.

Today is 27 August 2026 and I still have not received my money back. What makes the situation worse is the lack of communication. I am not being kept updated and have to constantly follow up myself to find out what is happening.

I made the second payment because WeBuyCars instructed me to do so. I therefore expect WeBuyCars to take responsibility and refund my money without further delay.

This is completely unacceptable service when such a substantial amount of a customer’s money is involved.