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Samantha S
1 reviews | Active since Mar 2009
10 Feb 2024, 20:24
Still no car
This is my second review in two weeks. I bought a car two weeks back. Complained last week about car 52673 took car back last week Tuesday to we buy cars Midstream and now I'm being ignored,after numerous callsd .Manager Damien advised us to bring back car they will fix it now our calls and messages as well as emails are being ignored after we paid almost 500k cash...I guess they keeping car and our money. Manager I'm referring to is Damien and also Hannes Manager of call centre so what now. So it's only a money thing I wouldn't be surprised waking up 4weeks later while my money is in their account generating for them and probably being sold while I'm waiting for them to attend to me ...
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Samantha S's updateReviewer Update
12 Feb 2024, 10:40I'm not sure what webuy cars are busy with. I called contact centre at around 830am, my complaint handler tells me she's awaiting comparative quote as per her email, I asked her if she is aware that complaint is at management already, she than replies and says she'll get back to me; I asked when she said when she gets feedback from Damien the manager. I than called the Service centre WHA that they referred for a quote since she wasn't aware of anything just to find out the quote was send to Damien the manager on the 08th already but yet I got no feedback and even my complaint handler didn't know. I have also confirmed that my car is still standing at midstream branch
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Samantha S's update12 Feb 2024, 10:40
Reviewer Update
I'm not sure what webuy cars are busy with. I called contact centre at around 830am, my complaint handler tells me she's awaiting comparative quote as per her email, I asked her if she is aware that complaint is at management already, she than replies and says she'll get back to me; I asked when she said when she gets feedback from Damien the manager. I than called the Service centre WHA that they referred for a quote since she wasn't aware of anything just to find out the quote was send to Damien the manager on the 08th already but yet I got no feedback and even my complaint handler didn't know. I have also confirmed that my car is still standing at midstream branch
Webuycars.co.za's replyOfficial
14 Mar 2024, 09:44Good day,
Thank you for bringing your concern to our attention.
This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed.
Regards
Thank you for bringing your concern to our attention.
This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed.
Regards
Webuycars.co.za's reply14 Mar 2024, 09:44
Official
Good day,
Thank you for bringing your concern to our attention.
This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed.
Regards
Thank you for bringing your concern to our attention.
This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed.
Regards
