1 reviews | Active since May 2023
Stay away from WeBuyCars
On 31 December 2024 we purchased a vehicle at WeBuyCars at the Dome in Randburg, the vehicle came with a 2-year extended warranty with a company called Innovation Group. After 43 days of having the vehicle, the exhaust pipe detached from the ****ler, fortunate for me the pipe detached and slid to the side (resting on metal) instead of falling downwards into the ground which could have caused an accident.
On 13 February 2025 I took the vehicle to Renault with the understanding that there is warranty though an email had already been sent to WeBuyCars alerting them to the situation. Renault came back saying the claim was declined by Innovation Group, apparently the exhaust system is not covered under their warranty.
The vehicle had a platinum sticker, nothing to repair, nothing to fix, take and go enjoy' kind of situation. The vehicle had 65 000km on the clock, first registered 2019, no mechanical issues identified on the dekra report.
After 43 days of ownership, I must now be paying for a new exhaust, wow.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
I received confirmation that a refund will be made, it's now been days, and the Refunds Department is giving me the round-around because I 'only' have an invoice printout from Supa Quick and not a slip from a card machine, how can I have a slip from a card machine when I paid cash?
The invoice has my name on it, I provided a before and after picture clearly showing the installed exhaust, may I please have my money back.
I received confirmation that a refund will be made, it's now been days, and the Refunds Department is giving me the round-around because I 'only' have an invoice printout from Supa Quick and not a slip from a card machine, how can I have a slip from a card machine when I paid cash?
The invoice has my name on it, I provided a before and after picture clearly showing the installed exhaust, may I please have my money back.
As you did not respond to my last message let me be the one to provide an update.
The refund for replacement of the exhaust was received, thank you.
The car is now sitting in my garage with a check engine light on, won't move, won't start.
Please initiate the process of taking this car back, clearly there are mechanical problems that were not picked up and those problems have now been passed over onto me.
As you did not respond to my last message let me be the one to provide an update.
The refund for replacement of the exhaust was received, thank you.
The car is now sitting in my garage with a check engine light on, won't move, won't start.
Please initiate the process of taking this car back, clearly there are mechanical problems that were not picked up and those problems have now been passed over onto me.