STAY AWAY FROM WE BUY CARS THEY ARE ****MERS

We buy cars Midstream is a ****!

On Friday 21 Feb 2025, I bought a 2012 Toyota Etios and the Dekra report was different with what I discovered yesterday and today. When I saw the car, it was on Full Tank and when I went to do the test drive it was drained. Water gains entrance when it rains, the car suspension is so bad. I did the test drive of about 4 Km and the car seemed okay but after I took it for a long drive it was bumpy and the gearbox has issues. The car has service history from Toyota which was done this Feb but the air filter is very dirty. I went in with the quotation of things Car Service Centre and Kwik Fit Auto picked for immediate replacement the Sales Manager refused to help me and said the cars are voetstoots and he was very arrogant and did not want to listen and instead told me they would rather buy a car from me and that would be 20k less value. The car has not been driven for long kilos. I was told I had a chance to see and test drive the car but then they also told me that they wont cancel the sale. I am waiting for their customer services to call. The car was bought on the 21 and on the same date, previous Friday I did alert the sales man and he said once you buy a car you cannot return. We buy cars ****med me and they play run around games. How was i supposed to know the car leaks when it rains and has horrible noise when you drive because sometimes you are told to drive for 1 km in traffic and don't get to know how the car drives. For them what matters is money but not customer service. Ryan Eksteen is very rude and arrogant. He told me he will not cancel the sale, come what may come and that he will not exchange any vehicle. So many things that are on the report and are not truthful. It is not even 5 days since I had the car.

Latest Developments after May the 20th to date. From there, I went to the ombudsman to register my case. On 20 May the ombudsman gave a directive to we buy cars to come collect their vehicle from my house to sort out everything. They came and took the car to a workshop in Midrand and the car stayed for two weeks before they could resolve it. Now the workshop quoted R 17 500.00 for repairs where they were supposed to sort the whole front suspension, and rear as well as rubbers to seal where there was water leaks and the alarm system and anti-hijack. The workshop did the front shocks, stabilizers, the shock mounting and boot shock. The rear suspension rubbers and front lower control arm bushes was not done.

After the vehicle has been to more than 6 workshops with WE BUY CARS reluctant to pay for repairs. Within the same space we buy cars couldn't authorize another amount for repairs of the suspension parts which amounted to R 16 000.00. They contacted me that they opt to cancel the vehicle and cancel the deal. I was relieved but the refund took 8 days and that was after they sold the car. I was told to send the slips for the costs incurred to the car. On 22 feb I had reported many things including that the car needed the penal beater but Emmanuel Tembo told me that he wouldn't repair and I must fix it on my own.

I did penal beating, wheel alignment and balancing, did road worthy, paid for the towing when i got stuck with the alarm system, I paid for the dome light, I paid for cancelling the alarm and immobilizer, Paid for the wash wallet, paid for the throttle body cleaning and tuning when the car was not idling well. I did polishing to the car and everything I spend on, I produced slips and proof in pictures. After two weeks and hours of following up, today I got a whatsapp message that my claim was rejected because I was not authorized. I am suprised with these developments because according to we buy cars, I was supposed to have been authorised to fix my car and they are the ones who opted to cancel the deal and now I get to loose money. Sihle Olayi and Kimberly Mngomezulu have not been responding to my emails and call requests. I am told I am supposed to get a letter. No call from We buy cars whatsoever.

WE BUY CARS, I WANT MY MONEY. My case is 93307. I want my R 9 000.00. I cannot afford to be ****med by you. I will take you on. I am going to spend every single cent on me to get justice and sue you. I am going back to the ombudsman. I am involving my lawyers. YES i was not authorised to fix the car because you refused everything I requested from you and you told me I must fix the car yet your dekra report was a lie. Now I was supposed to have waited for you when the car was no longer moving to give me authorisation to fix the car you didnt want to fix that you got a push to fix through ommbudsman. Now you saying I shouldnt have fixed. Was I supposed to drive a car that had a dislocated bumber and i drive it as if im sick on my head. I have Whatsapp messages from Emmanuel Tembo telling me you would not fix. I have proof from we buy cars crew in midstream.

I want all my money. I fixed the car because you did not want to help me and I didn't know that when I fix the car that you refused to meet me half way you would have a problem with it being perfect. I was fixing the car because it was mine and I intended to keep it and did not know that you would have an issue that I must consult you because I have evidence that you refused to help me. Another reason I fixed the car because intended to keep it. So you have to reimburse me my money.

YOU ARE ****** ****MERS. I WILL NEVER ADVISE A PERSON TO BUY A CAR FROM YOU. I WANT YOU TO RESPOND TO THIS MESSAGE AS SOON AS POSSIBLE AND I WANT ALL MY MONEY. IT WAS YOUR DECISION TO CANCEL THE CAR. I STILL WANTED MY CAR BUT YOU DECIDED TO REFUND ME SO NOW I WANT MY MONEY I SPEND ON THE CAR. I SUBMITTED SLIPS. I WAS NOT GOING TO OBTAIN PERMISION AND WAIT FOR 6 WEEKS FOR YOU TO APPROVE WHAT YOU CLAIM I SHOULD HAVE CONSULTED YOU.

GIVE ME MY REFUND. I AM READY TO GO TO COURT AND TO OMBUDSMAN.

WE BUY CARS AND ITS *********** TEAM WILL FRUSTRATE YOU AND EVERYTIME YOU CALL THEY WILL SEND YOU FROM PILLAR TO POST. THEY ARE ****MERS.