Staff rush to go home over customers in Branch.

I recently experienced a very "not approachable" customer service from both we buy cars in KZN. On a Sunday at 12.30pm I walked into one branch for a valuation. And was told all the buyers was busy and they cannot attend to me as they close at 2pm and the valuation takes about 45min to do. Disappointed I left and headed to another branch at 13.10 and was told there's only one buyer in, it takes about 45 min and emphasized they close at 2pm. I asked the guy so at 2pm the guys drop everything and leave and he just had a dumb expression on his face. Fair enough if I walk in 15min prior to closing but in both the scenarios there were ample time. I was then advised the buyers do come out to do a quote and then e, planed to everyone if it was that simple for me I would have not came into the branch. I go in again today at 5 and got told the exact same thing. We buy cars please can your staff ensure customer satisfaction by staff not putting their needs first but a customer needs. I could have been attended too in both the scenarios if 1 person just went the extra mile. Just 1. We buy cars need to adjust there times for buyers, and seriously state " Buyers only evaluate between 9am to 4pm depending on customers in queue and buyers avail" - Really dissapointing