Staff not duing there job false hope

so I app**** online for a ford kuga

3 days later a Bianca from midstream called me to sat she needs all my paper work I then sent her all the paper work then 2 days later she emails me to say MFC will help me with car finance but not on the kuga so i then start sending het pictures of what i want going back and forward after a week I got I Volkswagen tiguan I wanted as MFC can only lode my shortfall of my car on top of the tiguan amount

the mfc approved the tiguan deal just to hear from François the sales person Bianca was not allowed to load the tiguan for finance now then i said okay let me look at the Suzuki grand vitara and François se yes that can work just to find out this morning that they will not be able to help me as the director ore someone das not want to sign the deal of on the vitara and they cannot help me now

so I emailed Bianca to say that bad survive just to get a email back to say sorry it I did not check all the details of the tiguan

not happy at all we buy cars will never see me again and i will not sent any one there