RH
Renald H

1 reviews | Active since Oct 2023

27 Mar 2025, 14:00

SOLD ME A NON RUNNING S**** MARKED AS A GOOD CONDITION

On March 11th, I purchased a motorcycle from WeBuyCars Polokwane, it was classified as Category A with 6100kms, meaning it's in a good working condition according to their website. I travelled from my home in Midrand to the Polokwane branch to collect the bike. Upon arrival, I was assisted by Shauwan Holyoake. The motorcycle wouldn't start initially, and Shauwan attempted to jump-start it using a battery charger, but it remained unresponsive. Shauwan insisted the bike was fine and simply needed a new battery. Despite my attempts to convince him and other sales representatives to purchase a new battery for a test drive, they refused. As my cellphone battery was low, Shauwan arranged an Uber for me to go buy a new battery. I went, purchased one, and returned to the branch. Upon installing the new battery, the motorcycle started perfectly, and I was pleased. It was almost time to close, so we finalized the deal. The transaction was completed, I made the payment, and I took delivery of the motorcycle. I drove out of WeBuyCars in Polokwane at approximately 17:00. However, by 17:30, I was stranded in the middle of Polokwane town as the bike wouldn't start. Initially, I thought the new battery needed charging and arranged for a bakkie to tow the bike back to my home in Joburg. On Wednesday, March 12th, after charging the battery, I rode the bike to work. Unfortunately, the bike broke down again on Corlett Drive. I called a tow truck again. The bike has been diagnosed by the OEM and the quote to fix it is over R18 000. Apparently the wiring on the bike was fiddled with before and that cause failure of some electrical components. I told WeBuyCars and they rejected my claim and said they won't pay for the repairs, no reason as to why, they just downright said they're not getting involved. I never got to enjoy the bike, not even for a single day because from their showroom it was already an unusable s**** that has now become my burden. Since then, they have been ignoring every single email I sent them. If you know what's best for you, YOU WILL PLAY VERY FAR FROM THIS COMPANY!

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply27 Mar 2025, 14:10
Official
Dear Renald,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards