1 reviews | Active since Dec 2015
SOLD FAULTY CAR AND DIDNT ADVISE
BOUGHT A THE 1st CAR ON 29/11/2024 VOLVO XC90, ALL LOOKED FINE HOWEVER HAD TO PUT PETROL 1.5K AND ANTIFREEZE CAUSE CAR SAID I NEEDED TO, DIDNT THINK MUCH OF IT HOWEVER THE FOLLOWING DAY CAR ENGINE FAN WOULD NOT SWITCH OFF EVEN WITH IGNITION OFF HAD TO WAIT FOR A FULL WEEK BEFORE THEY CAME TO TAKE THE CAR ON TBE SAME DAY I CHOSE A DIFFERENT ONE WITHIN SAME PRICE RANGE VOLVO T3 IT WAS SAID CAR HAS NO ISSUES FULL SERVICE HISTORY AND I TOOK IT AND ON OUR WAY TO DURBAN CAR STARTED TO OVER HEAT AND IT WAS BURNING THROUGH THE COOLANT AFTER CALLING A MECHANIC HE ADVISED THAT I NEED TO PUT ON THE HEATER TO ALLOW COLD AIR TO GO TO THE ENGINE, THAT ALLOWED US TO COMPLETE THE TRIP WITHOUT OVER HEATING, THEN WHEN WE USED THE CAR ON THE 13/12/2024 IT REFUSED TO START SIGHTING POWER STERRING ERROR, HAD TO CALL TOW TRUCK TO TAKE CAR TO WORK SHOP; NORTHLANDS AUTO CLINIC “RMI APPROVED” THEY CHECKED THE CAR & RESET THE STEERING WHEEL AND ADVISED IT HAD NO ISSUES HOWEVER THE THERMOSTAT NEEDS TO BE CHANGED 2.5K AND BECAUSE WE WERE STUCK ON THE MIDDLE OF THE WE PAID THAT AND THE R500 FOR TOWING & WHEN WE BUY CARS WAS NOTIFIED THEY SAID I SHOULDN’T HAVE PAID WITHOUT AUTHORISATION THE TECHNICIAN ALSO NOTED THAT THIS CARS ENGINE IS FAULTY AND WILL NEED AN OVERHAUL MINIMUM 40K. TOOK CAR TO DIFFERENT MECHANIC THE MOTOR GURU WHO CHECKED THE CAR, THEY FURTHER SAID THE HEAD GASKET HAS BEEN BEEN NEGLECTED EVEN AFTER THE COOLANT CONTAINER AND PIPES WHERE CHANGED, MEANING CAR WAS FAULTY AT TIME OF SALE, BECAUSE THOSE WOULDN’T HAVE BEEN CHANGED AND THE GASKET REMAIN INTACT AND HE TOO ESTIMATED THE FIX WILL COST MINIMUM 40K AND WOULD TAKE TWO WEEKS AT MOST NEXT YEAR IF HE HAS SPACE. MY ASK IS FOR YOUR ASSISTANCE BECAUSE I’M SELF EMPLOYED TO HELP WITH A RESOLUTION, I CANNOT FIX THIS EXISTING DAMAGE WHICH WAS NOT MENTIONED NOR CAN I BE WITHOUT A CAR IN MY LINE OF BUSINESS. I HAVE TAKEN A WARRANTY ON THIS CAR BUT KNOW THEY WILL NOT FIX PRE EXISTING DAMAGES. AS IT IS IM WAITING FOR THE OMBUDS TO DEAL THE CASE AFTER SPENDING JUST UNDER 150K IM STUCK WITH A CAR I CANT USE AND HAVE TO USE UBER :(
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
