1 reviews | Active since Dec 2019
Sold A Dummy by Webuycars
I came into the country on Sunday 1st December with the specific objective of buying a car for export to Zim.On advice I was recommended to this organization and went through their three showrooms in Gauteng until I found a car at the Silver Lakes Branch which I purchased on 3rd December. My daughter drive the car back to Sandton and on arrival at destination she advised on the jerking problem that the car had. I took the car for a routine service the next day and was advised that the car had a diesel pump problem which costs R40k to repair. I immediately advised them to proceed with repairs as I needed to go back home and at the same time lodged a complaint with Webuycars. I am still waiting resolution of the matter and meanwhile I am incurring unbudgeted expenses in Joburg and also loss of income from my business in Zimbabwe due to my continued absence. I must confess that this has been the most frustrating car purchase experience in my life and have bought in excess of 20 vehicles. I called the sales executive Jannie who had sold me the vehicle and it appears he was aware of the defective state of the vehicle hence he had allowed a very brief test drive of the vehicle. He then started to read me the legal fine print and was extremely annoyed and disappointed that he was not willing to resolve but rather absolve the company from the bad experience..This has really been a frustrating car purchase and stuck with a huge bill and continued loss of income, and a contact centre agent who can’t get resolution from management
