Sleezy and unprofessional service from KZN branch

Received very sleezy and unprofessional service from the Riverhorse branch. Will NEVER approach another salesman there.

- Initiated the purchase process last week Monday 22 August and selected a vehicle (Ford Ecosport) on the floor. Continuously assured that the vehicle is still available by the agent, which seemed strange since there was indication that it was under sale already. - Next day received offer for my current vehicle and balance of the settlement on the existing vehicle was the deposit for the car to be purchased from the We Buy Cars branch. - Wednesday, ready to purchase the vehicle. Finance application not ready, or OTP sent via email/whatsapp. - Thursday: Check on finance process and I'm told there is a backlog on applications and deliveries, so my Offer To Purchase (OTP) will be sent on Friday. - Friday: Still no OTP sent. Car says that Sale is in progress online, and finance is taking their time. Agent assures me that they will definitely send OTP on the weekend and I receive direct contact number of Finance employee over whatsapp for comms over the weekend. - Saturday/Sunday: No communication from Finance. - Monday: Finance employee says there's a backlog and a finance manager will contact me today latest. - Tuesday: Finance manager eventually calls me in the evening at 7pm, so tell me they're still trying to get finance from another bank that I've never heard of, and Wesbank. Then he'll send the OTP tomorrow. - Wednesday: Still no comms. Contacted Customer Care hotline to try have them contact the manager at the branch. Waited 10mins on the phone while they couldn't reach anyone at the Riverhorse branch either. - Thursday: My agent called me at 9am to let me know that the finance manager is calling me shortly to go over the finance and warranty. Received call from Finance Manager at 10am, giving me details on finance, extended warranty and some extra cover I didn't really want, but I would just not sign up for those extras when signing. He said he'd said me the OTP shortly. I proceeded to call the buyer of my current vehicle and arranged for him to come through at 2pm to pay me for my vehicle and uplift number plates. At 1pm the agent calls me to tell me the vehicle has been sold!!! I then had to go back on my sale of my vehicle and the trauma of being bul**** and treated like ******* by all the staff at the riverhorse branch...

How close to a full on horror story this would've been if the buyer had pressured me into selling before that OTP had been completed and signed...

I urge you to go try find a car there... You won't receive assistance from frontdesk whose far too busy chatting to other employees while you wait for someone you've never met at the branch. Finance who try get back to their office as soon as someone requests assistance. and agent's who are sleeping in the driver's seat of vehicle floor.

I think a traditional brand dealer has far more respect and professionalism to clients than We Buy Cars.