Silver Lakes Branch - Stay Away!!!

STAY FAAARRRRRR AWAY!!! ONE STAR IS TOO GENEROUS.

Bought a car last week and collected this car on the 19th of July 2024 from the Silver Lakes Branch. After fighting with the sales person to change the key fob battery on my BMW's only key as this was flat, I finally took delivery of the car. I was extremely happy and drove to my office where my colleague noticed a bubble on the right rear run flat tyre which was located on the side wall.

A complaint was submitted and the customer care dept phoned me late yesterday afternoon after I asked my sales agent to furnish me with proof that the tyre was 100% when I took delivery of the car which I have still not received to date, but he is adamant that I am in the wrong. Apparently they spoke to Dekra but when I phoned Dekra yesterday afternoon they have advised that their system was offline since yesterday morning so how did We Buy Cars check to prove my guilt so quickly?

I sent them a replacement quote and pictures of the tyre which they could clearly see is still polished like it was when I have received the car 4 days ago. It looked like something sharp cut the tyre, and caused a bubble and it is clearly old damage which was overlooked on their side or most probably covered up to save a buck. If I caused this damage myself I would have not even wasted their time to try and get this fixed but this was not my driving that caused this damage and surely there would have been scuff marks and debris on the tyre if that was the case.

They are quick to throw their policies in your face but where is the after sale service??

From the extremely ****y buyer who purchased my previous car to the sales person I bought my new car from right up to customer service, it has been a headache and has put a huge damper on my excitement. I do not enjoy my new purchase anymore as I should as their money hungry tendencies has put a *** taste in my mouth . The only people who I can truly commend for their hard work is their finance team but that is that. My Husband got his car three days before I got mine from this same branch and both our service books are lost, he had a bubble on running surface of his new car's tyre as well but luckily he will be refunded, eventually, when ***s fly.

Do yourself a favor and be wise, do not buy a car from this organization, no matter the branch. This was my first and last purchase with them. They cover up mistakes just to get a sale which I think is not only disgusting, it is vile and extremely disrespectful to their customers. Once the deal is through you mean nothing to them, they got their money so the after sales service flips over and dies.......