1 reviews | Active since May 2019
Shocking service from WeBuyCars ( DO NOT buy your vehicle there)
Towards the end of last year we purchased a Kia K2700 work horse from WeBuyCars. On the evening we purchased the vehicle it would not start when we wanted to park it in our drive way - the battery had packed up. We phoned the sales person ( Christo- at the Montague gardens branch ) he was extremely rude, told us that we may not bother him in he's personal time and even shouted over the phone.
The vehicle also came with two different keys ( a key that opened the vehicle and a key that started the ignition) This was not declared to us when we purchased the vehicle. After many emails that were sent they agreed to mend the situation. Although, when Christo was ment to fetch the vehicle he never pitched and made an excuse saying that he lost that paper with our address on in the wash.
Eventually the licence for the vehicle had expired and we had not received the registration papers for the vehicle. The vehicle came with no service book or service history which we were promised ( we are STILL waiting for the service history). We still have no clue when the last service was done - we have been told the last service was done just before we purchased the vehicle. Does this mean our warranty is null and void??The vehicle also had no triangles. Just an empty triangle box.
Honestly, i am beyond disappointed and actually disgusted by the service that we have received and the staff that work for WeBuyCars. Surely customer service would be a priority, and as a business woman i am really disgusted and would like to spare other people the time from going through this. I would honestly rather pay double the price and receive better service.
I have forwarded your complaint to our Cape Town branch manager to investigate. I will revert back with answers as soon as possible.
I apologize fora any inconvenience we may have caused you.
Kind Regards
I have forwarded your complaint to our Cape Town branch manager to investigate. I will revert back with answers as soon as possible.
I apologize fora any inconvenience we may have caused you.
Kind Regards
Our branch manager has tried to contacting you numerous times, but he gets no answer.
Can you please be so kind as to let me know if you have an alternative number?
Kind Regards
Our branch manager has tried to contacting you numerous times, but he gets no answer.
Can you please be so kind as to let me know if you have an alternative number?
Kind Regards
We have continuously tried calling you, so that we can try to rectify the situation,. Please let me know what time will suite you to discuss this matter?
Kind Regards
We have continuously tried calling you, so that we can try to rectify the situation,. Please let me know what time will suite you to discuss this matter?
Kind Regards
