Shocking Service

. Im writing this email to express the unsatisfactory Service I have received from we buy cars Midstream ,since I bought the car from them in June. I was advised that I was going to receive the car Disk a month after I bought the car.

No contact was Made to me a month later to advise about the disk collection . When I called to query , I was told that the disk and number plate was at The Doom. I went to the Dome and they only had the number plate.

I called again to enquire about why I didn’t receive the disk , I was advised that I had outstanding Fines which needed to be paid. I still don’t understand why I wasn’t advised about this below making me do the running around. I PAID the fines and sent Proof of Payment . Still no afford was made to contact me to advise about the Disk .Another call was made, and I was advised to go to the post Office to request for a print out. I took off day from Work and when I got to the post office, they advised that they don’t do the re prints and that we buy cars must request for that were they app**** from.

This was communicated to Caroline , Nikita, and Thato. Thato came back to me and advised that I needed to go to the Licensing Department to get the reprint. Once again I took leave to go to the Licensing Department and again, I was advise that We buy cars is the one to request for reprints.

I have wasted my Petrol my Leave days, and WE BUY CARS does not want to take responsibility for the inconvenience they have caused me.

I NEED SOME ONE TO TAKE RESPOBILITY BECAUSE I PAID FOR THIS SERVICE WHICH IS NON EXISTENT. I need someone to take responsibility and respond to me instead of giving me the run around.

I get the impression that the only time the service gets offered is when a person is Buying a car . Your after Sell Service is non-existent, shocking and Leaves much to be desired.

I NEED THE DISK BEFORE THE END OF THIS MONTH AND I DON’T WANT TO BE SENT FROM PILLAR TO POST

Mercy Hulscher