EA
Ethan A

1 reviews | Active since May 2023

16 Jan 2024, 18:31

Shocking management behaviour

Extremely bad experience with webuycars epping. Multiple times trying to put a deposit on a car with no luck. Multiple attempts with 3 different consultants to enquire about a car, 2 consultants refused to answer their phone or return my calls. The 3rd consultant refusing to acknowledge the price issue from their website to what they have listed on site. Finally arranging a test drive with a consultant, get there and the consultant trying to find fuel even though he knew I was coming. Eventually getting fuel in the car, and consultant not know the electronic issues with the car. Anyway eventually get on the road. I don't even make it down the road before the car stalls and completely cuts off. Manage to resolve the issue, car won't get into any kind of rev range before the issue reappears. So I was not able to do a proper test drive. I speak to the manager to see if they are able to negotiate a price on the car given the car does not start and not able to be test driven. Manager tells me I'm not the right driver for this car and treats me like absolute **** even though I'm there to buy the car. Pretty shocking attitude from a manager of a dealership.

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Replies (5)
Webuycars.co.za
Webuycars.co.za's reply17 Jan 2024, 08:40
Official
Dear Ethan

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
EA
Ethan A's update17 Jan 2024, 08:45
Reviewer Update
So most of these replies are the standard boilerplate responses.

How do you plan on Investigsting this matter? You have asked for none of my information or details to contact me.
Webuycars.co.za
Webuycars.co.za's reply18 Jan 2024, 08:25
Official
Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards
EA
Ethan A's update18 Jan 2024, 08:32
Reviewer Update
Hi there,

I received a phone call no email communicating anything. The phone call was basically Andre saying he backed the sales manager and took the sales manager at his word. Then followed up they will update the dekra report. Even though dekra is supposed to a 3rd party so not sure how you can just update that report. There was no addressing of the behaviour and attitude of the sales manager. But it doesn't matter, it seems like this is how management at webuycars act so I'll leave the matter.

The only resolution was that they would arrange a new test drive on the vehicle. So I'll leave the matter as is.
EA
Ethan A's update20 Jan 2024, 11:16
Reviewer Update
Just an update on this. 4 consultants later and finally 1 decent sales person who managed to do a successful test drive and successfully purchased the vehicle I was interested in. But it took 4 advisors, 1 useless sales manager and 1 head of department that refused to accept his consultants lie to him.

Anyway vehicle purchased and shout out to Mario for assisting