JJ
Jake J

1 reviews | Active since Aug 2023

30 Oct 2024, 16:10

Shocking lack of professionalism - ZERO STARS!!

PLEASE BEWARE of WBC!

I purchased a 2016 Mini Cooper S from their Springfield location on Friday, October 25th. I chose this vehicle based on its “good” Dekra report and the assurance that it was free of issues by the two sales guys, though I was informed a service would be required as there was no recent service history. Immediately after purchasing, I filled up the tank, but shortly afterward, I noticed a strong smell of petrol inside the vehicle. Initially, I assumed it was simply residual from filling up. However, after driving the car for about 100 kms (over the whole weekend), I noticed the fuel gauge had dropped significantly faster than expected. I was still getting a really strong smell of petrol throughout the days i was driving it. Given that I already had the car booked for a service today (30th OCt), I asked the mechanic to investigate this fuel consumption issue. To my dismay, I was informed that the fuel injectors are completely ruined. The mechanic mentioned that this issue would have been apparent during a proper inspection, suggesting that the vehicle was not thoroughly checked. I am now facing an additional R27k for new fuel injectors, which brings the total service and parts invoice to R35k. This is both unacceptable and disappointing, as I would not have proceeded with the purchase had I been aware of these injector issues.

This has been the worst experience of my life!! I am SHOCKED beyond words that they can sell vehicles like to consumers without doing the proper checks on these vehicles, especially when they claim that the car is in 'good working condition'.

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply31 Oct 2024, 09:45
Official
Dear Jake,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
JJ
Jake J's update31 Oct 2024, 09:55
Reviewer Update
***UPDATE*** 31 Oct 24

I received a call from a lady named Amanda, and I’m pleased to share that WBC has decided to work with me and cover the costs of my vehicle repairs. They have gone above and beyond to accommodate my needs and resolve this issue promptly. I truly appreciate the swift attention to this matter!
Webuycars.co.za
Webuycars.co.za's reply05 Nov 2024, 15:39
Official
Hello Jake,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards