Shocking Experience with WeBuyCars Springfield

I have had an absolutely shocking experience with WeBuyCars Springfield and their customer care in general.

I collected a vehicle I bought from them on the 22nd June 2023. Two weeks later I had the vehicle assessed by a panel beater, and, to my surprise, was informed that the vehicle had been in an accident and had had a bad repair job done. This was of course not disclosed by WeBuyCars or picked up by Dekra despite the vehicle having a gold Dekra report.

I raised a case to cancel the deal, in line with the terms and conditions of my sale, on the 7th July 2023 and am still awaiting feedback on the outcome of this. Little to no response has been received on my case since it has been opened, and I have had to tirelessly follow up with them to receive any kind of indication about what is going on.

The salesman I dealt with, Dale Slabbert, also **** to me, as when I returned to the branch to raise my concerns he said he could not help me and that the issue would have to be dealt with by head office. Since then I have been told by two separate customer care representatives from WeBuyCars that the salesman could have indeed assisted me with my return case. I can only assume he did not feel like it, or, a lack of accountability and a culture of dishonesty is the norm at WeBuyCars. It would certainly seem that way with the reportedly flawless vehicle I was buying from them, turning out to be badly repaired, and poorly inspected lemon.

It took my panel beater all of 5 minutes to see what the issue was with this vehicle. He of course has the necessary experience in deducing these kinds of things, which would be a reasonable expectation from a major vehicle inspection and road worthiness accreditor. Please can you explain, how Dekra, who inspects up to 12 000 cars a month for your company, gave this car a clean bill of health? I shudder to think what is being passed as clean and roadworthy if this is the condition your gold cars are in.

It has now been 18 days since I put in a request to cancel my deal, and I am still waiting on an outcome from them.

It needs to be made very clear that I will never recommend anyone buy any vehicle from WeBuyCars, and that I will go out of my way to discourage potential buyers from going anywhere near your dealerships. Do yourself a favour, pay a premium and go to a reputable dealer rather than waste your time and money, buying a car from WeBuyCars.