JG
Johann G

1 reviews | Active since Sept 2012

09 Apr 2021, 15:25

Shocking customer service

I bought a 2nd hand BMW from this crowd. After 150 kms the engine warning light came on and the car went into limp mode. Quotation from BMW dealer came to R78000, 00 to fix the vehicle. We buy cars claimed I had bought the car via auction WHICH I DIDN'T! They wanted nothing to do with my problems. I offered (before the quotation was obtained) to return the vehicle and buy another one from them in lieu. They refused to assist in any manner and stopped all communication with me. Take extreme care when buying from this crowd. I won't recommend anyone go near them!

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply09 Apr 2021, 15:52
Official
Good Day

Thank you for bringing your concern to our attention. This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed. Please feel free to lodge your complaint with the Motor Industry Ombudsman, they are an independent body rendering their service free of charge. We Buy Cars will honor their recommendations accordingly. 

Best regards 
We Buy Cars