dK
derek K
1 reviews | Active since Dec 2012
28 Feb 2019, 16:08
SHOCKING CUSTOMER SERVICE!!!
Shocking customer service!!! They have wasted my time, getting me to run around getting different documents, and lying to me. I have left 4 messages for the buyer to evaluate my car, as they committed to do, and I am still waiting! They do not understand CUSTOMER SERVICE!!! I even sent a message requesting the Durban branch manager to call me, and a day later, I am STILL waiting!!!!!
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Replies (2)
Webuycars.co.za's replyOfficial
01 Mar 2019, 08:44 Hi Derek,
I have spoken to the relevant managers and buyer and according to the system the vehicle was not registered in your name with our first appointment, nor was the required paperwork available.
Upon your second visit to our warehouse, the vehicle was registered on your name, but no proof could be given from your side. Our Buying Manager in Durban has informed me that he had communicated with you and a decision was made that we cannot assist in purchasing your vehicle seeing that the required paperwork could still not be provided.
Regards,
I have spoken to the relevant managers and buyer and according to the system the vehicle was not registered in your name with our first appointment, nor was the required paperwork available.
Upon your second visit to our warehouse, the vehicle was registered on your name, but no proof could be given from your side. Our Buying Manager in Durban has informed me that he had communicated with you and a decision was made that we cannot assist in purchasing your vehicle seeing that the required paperwork could still not be provided.
Regards,
Webuycars.co.za's reply01 Mar 2019, 08:44
Official
Hi Derek,
I have spoken to the relevant managers and buyer and according to the system the vehicle was not registered in your name with our first appointment, nor was the required paperwork available.
Upon your second visit to our warehouse, the vehicle was registered on your name, but no proof could be given from your side. Our Buying Manager in Durban has informed me that he had communicated with you and a decision was made that we cannot assist in purchasing your vehicle seeing that the required paperwork could still not be provided.
Regards,
I have spoken to the relevant managers and buyer and according to the system the vehicle was not registered in your name with our first appointment, nor was the required paperwork available.
Upon your second visit to our warehouse, the vehicle was registered on your name, but no proof could be given from your side. Our Buying Manager in Durban has informed me that he had communicated with you and a decision was made that we cannot assist in purchasing your vehicle seeing that the required paperwork could still not be provided.
Regards,
Webuycars.co.za's replyOfficial
05 Mar 2019, 09:33Good afternoon Derek,
Feedback has been received that we cannot assist you in pursing your vehicle. We have altogether sent out two different buyers to your premises. No paperwork can be provided and according to our buyers, you refuse to let them evaluate the vehicle.
Please understand that we have certain rules that need to be followed when purchasing a vehicle from a client.
Regards
Feedback has been received that we cannot assist you in pursing your vehicle. We have altogether sent out two different buyers to your premises. No paperwork can be provided and according to our buyers, you refuse to let them evaluate the vehicle.
Please understand that we have certain rules that need to be followed when purchasing a vehicle from a client.
Regards
Webuycars.co.za's reply05 Mar 2019, 09:33
Official
Good afternoon Derek,
Feedback has been received that we cannot assist you in pursing your vehicle. We have altogether sent out two different buyers to your premises. No paperwork can be provided and according to our buyers, you refuse to let them evaluate the vehicle.
Please understand that we have certain rules that need to be followed when purchasing a vehicle from a client.
Regards
Feedback has been received that we cannot assist you in pursing your vehicle. We have altogether sent out two different buyers to your premises. No paperwork can be provided and according to our buyers, you refuse to let them evaluate the vehicle.
Please understand that we have certain rules that need to be followed when purchasing a vehicle from a client.
Regards